Our Verdict
- Who Zendesk Sell Sales Funnel Is Best for?
- Who Zendesk Sell Sales Funnel Is Not Right For?
- What Zendesk Sell Sales Funnel Offers?
- Zendesk Sell Sales Funnel Details
- Where Zendesk Sell Sales Funnel Stands Out
- Where Zendesk Sell Sales Funnel Falls Short
- How to Qualify for Zendesk Sell Sales Funnel
- How to Apply for Zendesk Sell Sales Funnel
- Alternatives to Zendesk Sell Sales Funnel
- Zendesk Sell Sales Funnel Customer Reviews
Pro Tips
Our Verdict
Choose Zendesk Sell if you want CRM software that can help you optimize your sales funnel and boost your conversion rates. Zendesk Sell has a powerful Funnel report that lets you track and analyze your lead and deal progression through the sales pipeline. You can also customize your funnel to suit your business needs and preferences. Zendesk Sell is easy to use, integrates with other popular tools, and offers a free trial and affordable plans.
However, be aware that Zendesk Sell may not have all the features and functionalities that some other CRM software offers, such as advanced automation, AI, and analytics. You may also encounter some technical issues or bugs with the software, as some users have reported. Additionally, you may need to pay extra for some add-ons and integrations that are not included in the basic plans.
Overall, Zendesk Sell is a great option for small to medium-sized businesses that want a simple and effective CRM software that can help them manage their sales funnel and increase their sales performance. Zendesk Sell is not perfect, but it is certainly worth a try. Explore
Pros
- Is an all-in-one lead generation and customer service platform that supports multiple channels such as chat, phone, email, and social media.
- Provides a lot of customization options for your help desk, such as adding or removing steps, filters, and ownership in your sales funnel.
- Has extensive and powerful reporting and analytics tools that let you measure and improve your customer satisfaction and support performance.
- Has a robust integration with third-party applications and systems, such as Shopify, Slack, Mailchimp, and more.
- Supports multiple languages and can automatically translate your customer messages into your preferred language.
Cons
- Has an Answer Bot, which is an AI-powered chatbot that can answer customer queries, that is not the best in the market and may not be able to handle complex or specific questions.
- May not have all the features and functionalities that some other CRM software offer, such as advanced automation, AI, and analytics.
- May encounter some technical issues or bugs with the software, as some users have reported.
- May require you to pay extra for some add-ons and integrations that are not in the basic plans.
- May have a steep learning curve for you, especially if you are not familiar with CRM software or Zendesk’s interface.
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1. Who Zendesk Sell Sales Funnel Is Best for?
Zendesk Sell Sales Funnel is best for you if you:
- Want a simple and intuitive CRM software that lets you easily create and customize your sales funnel.
- Want a powerful and comprehensive reporting and analytics tool that shows you the performance and progression of your sales funnel.
- Want a robust and flexible integration with other popular tools and systems, such as Shopify, Slack, Mailchimp, and more.
- Want a multi-language and multi-channel support platform that can automatically translate your customer messages and handle different communication channels, such as chat, phone, email, and social media.
- Want a free trial and affordable plans that let you test and use the software without breaking the bank.
2. Who Zendesk Sell Sales Funnel Is Not Right For?
Zendesk Sell Sales Funnel is not right for you if you:
- Need a CRM software that has advanced automation, AI, and analytics features that Zendesk Sell may not offer.
- Want a CRM software that is bug-free and reliable, as Zendesk Sell may encounter some technical issues or glitches, as some users have reported.
- Want a CRM software that has all the features and integrations included in the basic plans, as Zendesk Sell may require you to pay extra for some add-ons and extensions that are not part of the standard package.
- Want a CRM software that has a low learning curve and is easy to master, as Zendesk Sell may have a steep learning curve for some users, especially if they are not familiar with CRM software or Zendesk’s interface.
- Want a CRM software that has a better AI-powered chatbot that can handle complex or specific customer queries, as Zendesk’s Answer Bot may not be the best in the market and may not be able to provide satisfactory answers.
3. What Zendesk Sell Sales Funnel Offers?
Here are some of the products and services that Zendesk offers:
- Zendesk Support
- Zendesk Chat
- Zendesk Talk
- Zendesk Message
- Zendesk Guide
- Zendesk Explore
- Zendesk Sell
- Zendesk Sunshine
- Zendesk Gather
4. Zendesk Sell Sales Funnel Details
Zendesk Support
This is a ticketing system that lets you handle customer requests across multiple channels, such as email, chat, voice, and social media. You can also create a help center where customers can find answers to their questions and access self-service options.
Zendesk Chat
This is a live chat software that allows you to engage with your website visitors in real-time. You can also use chatbots to automate responses and provide instant answers.
Zendesk Talk
This is a cloud-based phone system that integrates with Zendesk Support and lets you make and receive calls from anywhere. You can also record, monitor, and analyze your phone conversations.
Zendesk Message
This is a social messaging software that connects you with your customers on popular platforms, such as Facebook Messenger, WhatsApp, Twitter, and more. You can also use chatbots to automate conversations and provide personalized experiences.
Zendesk Guide
This is a knowledge-based software that helps you create and manage content for your help center. You can also use AI-powered features, such as Content Cues and Answer Bot, to improve your content quality and relevance.
Zendesk Explore
This is an analytics software that helps you measure and improve your customer service and sales performance. You can also create custom and live dashboards and reports to visualize and share your data.
Zendesk Sell
This is CRM software that helps you manage your sales pipeline and track your leads and deals. You can also use features such as landing page builders, web forms, automatic lead scoring, and more to generate and qualify leads.
Zendesk Sunshine
This is a platform that lets you connect and understand all your customer data across different sources and systems. You can also use features such as Sunshine Conversations, Sunshine Profiles, and Sunshine Events to create seamless and personalized customer experiences.
Zendesk Gather
This is a community software that lets you create and manage online forums where your customers can interact with each other and your brand. You can also use features such as moderation tools, gamification, and feedback mechanisms to foster engagement and loyalty.
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5. Where Zendesk Sell Sales Funnel Stands Out
A customizable and intuitive sales funnel
Create and customize your sales funnel to reflect your sales processes and stages. You can also view and analyze your lead and deal progression through the funnel, and see how many deals are incoming, in negotiation, or closed.
Powerful and comprehensive reporting and analytics
Measure and improve your sales performance and conversion rates using Zendesk Sell’s reporting and analytics tools. You can also create custom and live dashboards and reports to visualize and share your data.
Robust and flexible integration with other tools and systems
Connect Zendesk Sell with other popular tools and systems, such as Shopify, Slack, Mailchimp, and more. You can also use Zendesk’s APIs to integrate with other apps and services that you use.
Multi-language and multi-channel support platform
Communicate with your customers across different channels, such as chat, phone, email, and social media. You can also automatically translate your customer messages into your preferred language, and handle different languages and currencies.
Free trial and affordable plans
Try Zendesk Sell for free for 14 days, and then choose from different plans that suit your budget and needs. You can also pay monthly or annually, and cancel anytime.
6. Where Zendesk Sell Sales Funnel Falls Short
Lack of advanced automation, AI, and analytics features
May not offer some of the features and functionalities that some other CRM software have, such as advanced automation, AI, and analytics. For example, you may not be able to automate complex workflows, use predictive scoring, or access deep insights into your sales data.
Technical issues and bugs
May encounter some technical issues or glitches with the software, as some users have reported. For example, you may experience slow loading times, sync errors, or data loss.
Additional costs for add-ons and integrations
May require you to pay extra for some add-ons and extensions that are not part of the standard package. For example, you may need to pay for additional storage, phone minutes, or integrations with other apps and services.
Steep learning curve
May have a steep learning curve for some users, especially if they are not familiar with CRM software or Zendesk’s interface. For example, you may find it difficult to navigate, customize, or use some of the features and functions of Zendesk Sell.
Poor AI-powered chatbot
Zendesk’s Answer Bot, which is an AI-powered chatbot that can answer customer queries, may not be the best in the market and may not be able to handle complex or specific questions. For example, you may get inaccurate, irrelevant, or incomplete answers from the Answer Bot.
7. How to Qualify for Zendesk Sell Sales Funnel
Do not expect any qualification to use Zendesk Sell Sales Funnel. You can sign up for a free trial and start using the CRM software right away. However, to get the most out of Zendesk Sell Sales Funnel, you may want to consider the following factors:
- Your sales goals and processes
- Your budget and needs
- Your integration and compatibility
- Your customer service and support
8. How to Apply for Zendesk Sell Sales Funnel
Applying for the Zendesk Sell Sales Funnel is easy and fast. You can follow these steps to get started:
- Go to the Zendesk Sell website and click on the Start free trial button.
- Fill out the form with your name, email, company name, and phone number. You can also choose your preferred language and currency.
- Click on the Create Account button and verify your email address.
- Log in to your Zendesk Sell account and complete the setup wizard. You can customize your sales pipeline, import your contacts, and connect your email and calendar.
- Start using Zendesk Sell Sales Funnel to manage your leads and deals.
You can use Zendesk Sell Sales Funnel for free for 14 days, and then choose from different plans that suit your budget and needs. You can also cancel anytime if you are not satisfied. If you need any help or have any questions, you can contact the Zendesk support team or check out the Zendesk Help Center.
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9. Alternatives to Zendesk Sell Sales Funnel
HubSpot Sales Hub
Use this sales software to connect with your prospects, automate your tasks, and close more deals. HubSpot Sales Hub also integrates with HubSpot CRM, which gives you a complete view of your customer journey.
Freshsales
Choose CRM software if you want to manage your leads, contacts, accounts, and deals. Freshsales also offers features such as email tracking, phone integration, AI-powered insights, and workflow automation.
Salesforce Sales Cloud
This is CRM software that helps you grow your accounts, find new customers, and close deals faster. Salesforce Sales Cloud also offers features such as lead management, opportunity management, forecasting, and analytics.
Zoho CRM
This is a CRM software that helps you attract, engage, and retain your customers. Zoho CRM also offers features such as multichannel communication, sales automation, performance management, and artificial intelligence.
10. Zendesk Sell Sales Funnel Customer Reviews
On the Zendesk website, Zendesk Sell Sales Funnel has a rating of 4.5 out of 5 stars based on 1,000+ reviews from verified customers.
On TrustRadius, Zendesk Sell Sales Funnel has a rating of 8.1 out of 10 based on 57 reviews from verified users.
On G2, Zendesk Sell Sales Funnel has a rating of 4.3 out of 5 stars based on 1,200+ reviews from verified users.
On [Capterra], Zendesk Sell Sales Funnel has a rating of 4.5 out of 5 stars based on 400+ reviews from verified users.
On [Software Advice], Zendesk Sell Sales Funnel has a rating of 4.5 out of 5 stars based on 400+ reviews from verified users.
Pro Tips
- Use shared macros for better escalation: Macros are predefined responses that you can use to quickly resolve common tickets. You can also use macros to add private comments on the tickets that contain a set of questions for the agent to fill out.
- Use the Zendesk Knowledge Capture App: This app allows you to create and update your knowledge base articles from within the agent interface. You can also flag existing content that is outdated or needs improvement, and add your feedback.
- Use skills-based routing: This feature allows you to assign tickets to the agents who have the most relevant skills and expertise to handle them. You can also use triggers and automation to route tickets based on other criteria, such as priority, language, or location.
- Use the Zendesk Explore analytics tool: This tool allows you to measure and improve your customer service and sales performance using data and insights. You can also create custom and live dashboards and reports to visualize and share your data.
- Use the Zendesk integration with other tools and systems: Zendesk can integrate with other popular tools and systems, such as Shopify, Slack, Mailchimp, and more. You can also use Zendesk’s APIs to connect with other apps and services that you use.
Recap
Think of Zendesk Sell Sales Funnel as a CRM software that helps you manage your sales pipeline and track your leads and deals. It is part of the Zendesk Suite, which offers a complete solution for customer service and sales.
Whether you are looking for a simple and intuitive, powerful and comprehensive, robust and flexible, multi-language and multi-channel, or free trial and affordable CRM software, Zendesk Sell Sales Funnel has something for you. However, it may not be the perfect choice for everyone, as it may lack some advanced features, encounter some technical issues, require some additional costs, have a steep learning curve, or have a poor AI-powered chatbot.
Therefore, you may want to consider some alternatives, such as HubSpot Sales Hub, Freshsales, Salesforce Sales Cloud, Zoho CRM, or Pipedrive. Ultimately, the best CRM software for you depends on your goals, needs, preferences, and budget. Zendesk Sell Sales Funnel is not a one-size-fits-all solution, but it is certainly a one-stop shop for customer service and sales.
